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 Post subject: Three Cheers for BG
PostPosted: Mon Nov 16, 2020 4:22 pm 
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Joined: Sun Mar 20, 2005
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Location: Reading and the Marina Alta
I attcah a copy of a letter which I posted to British Gas last Friday

I have a service agreement with you. Boiler service is due in late August each year

In September this year I arranged for the boiler to be serviced. The earliest appointment that was available was on 12th November. On 11th November I received a telephone call to say that the visit was cancelled. The next appointment was offered was 22 January 2021

I am sure that you will agree with me that service of this nature is totally unacceptable. It may also be a breach of contract.


When I raised the question of compensation with your agent, Sophi, I was offered £10. However, under Ofgem rules I understand that the minimum amount you must compensate me is £30. Furthermore, she stated that BG had contractual obligation to perform an an annual service annually but in the “contractual year” of the contract, and referred me to page 28 of your excessively long terms and conditions. Page 28 make no use of that term, it says


your annual service may be carried out more or less than twelve months after your last visit, not five months later.

This is imprecise. A reasonable man is likely to take this to mean days or weeks after the last visit, t and, IMO, your actions may well be found to be in breach by a judge. And contrary to the Consumer Rights Act. 2015.

in view of the late notice of this cancellation, (less than 24 hours), and the fact that this is the second time you have failed to keep an appointment,, (the previous instance was in September last year), the minimum I am prepared to accept is £50. Unless this sum is paid within 14 days the matter will be referred to the regulator.


Today I received an offer of £150 which I graciously accepted.

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 Post subject: Re: Three Cheers for BG
PostPosted: Thu Nov 19, 2020 10:09 pm 
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Location: East Midlands
Doesn't ring true. Why on Earth would they offer you triple your minimum settling point?

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 Post subject: Re: Three Cheers for BG
PostPosted: Fri Nov 20, 2020 11:42 am 
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If I was at British gas, trying to get engineers to service boilers amidst the almost impossible & ever-changing restrictions that currently apply to employers sending employees into homes, and with numbers of engineers having to self-isolate for 2 weeks on a regular basis, and some stuffed up arsehole started quoting the Consumer Rights Act because there was a totally understandable backlog of appointments, I would drop everything, rip his boiler out, and shove it up his arse.

Are you not aware DP that there are serious issues affecting trades & services at present!

You should be ashamed of yourself, apologise to BG, and give the £150 to a deserving charity.

FFS!

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 Post subject: Re: Three Cheers for BG
PostPosted: Fri Nov 20, 2020 12:06 pm 
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Ace_McFly wrote:
Doesn't ring true. Why on Earth would they offer you triple your minimum settling point?



Probably because I have beaten then twice before.

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 Post subject: Re: Three Cheers for BG
PostPosted: Fri Nov 20, 2020 12:09 pm 
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I would drop everything, rip his boiler out, and shove it up his arse.

First they came for the socialists ...

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 Post subject: Re: Three Cheers for BG
PostPosted: Fri Nov 20, 2020 12:30 pm 
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D P Dance wrote:
First they came for the socialists ...


First who came for the socialists?

What do socialists have to do with this?

Are you drunk or something because it is only lunchtime.

My point remains. Any jumped up twit who complains because of delays at the moment deserves to be put in the stocks. Wake up & look around you.

I have noticed that most of the new subjects you post up are from the Daily Mail online. Explains a lot.

FFS!

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 Post subject: Re: Three Cheers for BG
PostPosted: Fri Nov 20, 2020 3:48 pm 
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Monkey, I wouldn't get yourself worked up. It's a complete fabrication from Dance. He did no such thing with British Gas, apart from in his imagination. He got his numbers mixed up for a start.

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 Post subject: Re: Three Cheers for BG
PostPosted: Fri Nov 20, 2020 5:43 pm 
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Ace, you are speaking of a man whom Her Majesty has described as "Trusty and Well Beloved and in whom we are well pleased". Would such a paragon lie?

Here is a Commission similar to the one which hangs in my downstairs loo.

https://qormuseum.org/soldiers-of-the-q ... rry-crane/

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 Post subject: Re: Three Cheers for BG
PostPosted: Fri Nov 20, 2020 6:01 pm 
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I suspect the good fortune which Dips currently enjoys is because every time he telephones British Gas a series of klaxons and sirens start sounding in the call centre and the operatives hide under their desks. Doubtless knowing this might encourage a wry smile to flicker across his face.

As Pop Larkin once said, 'Get it from them before they get it from you'.

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 Post subject: Re: Three Cheers for BG
PostPosted: Fri Nov 20, 2020 6:14 pm 
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I am inclined to agree with you Ace. Certainly the reply to your post appears to contain a large dollop of bovine ordure. I suppose it is harmless fantasy, but as a result of the initial post, I actually felt momentary sympathy for British Gas, something that until today I would have thought was utterly impossible of achievement.

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 Post subject: Re: Three Cheers for BG
PostPosted: Sun Nov 22, 2020 1:40 pm 
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I actually felt momentary sympathy for British Gas,

Why, their record is pretty dire

https://www.britishgas.co.uk/complaints ... mance.html

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 Post subject: Re: Three Cheers for BG
PostPosted: Sun Nov 22, 2020 3:50 pm 
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Location: High Wycombe
I'd have to chip in here to the defence of DPD.

I met him in person a couple of years ago, when I was his advocate in a small claims hearing in the County Court. In summary, he had made an offer to buy a property, which was accepted by the seller, but the seller failed to disclose that his wife had lodged a Home Rights Notice with HM Land Registry, meaning that the property couldn't be sold without her consent. As she and her husband were going through an acrimonious separation, that wasn't going to happen.

Meanwhile, DPD had shelled out over £1,100 in surveyor's and solicitor fees, all wasted, so was suing the seller for negligent breach of duty of care. The District Judge gave the seller a right royal roasting, and awarded DPD his full claim. He treated me to a nice Indian restaurant lunch afterwards.

So he's a decent cove, if a bit cantankerous, but who isn't on this forum?

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 Post subject: Re: Three Cheers for BG
PostPosted: Sun Nov 22, 2020 7:23 pm 
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bargepole wrote:
I'd have to chip in here to the defence of DPD.

I met him in person a couple of years ago,


It's a small world.

Welcome to the forum BTW :D
New members are always welcome :)

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 Post subject: Re: Three Cheers for BG
PostPosted: Sun Nov 22, 2020 8:45 pm 
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williamtravis wrote:
Welcome to the forum BTW :D
New members are always welcome :)

Old members are even more welcome :D :D :D

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 Post subject: Re: Three Cheers for BG
PostPosted: Mon Nov 23, 2020 9:13 am 
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Thank you David, GOMs may read about the case in more detail here.

viewtopic.php?f=3&t=33909&hilit=dentist&start=0

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